10 Things I Really Wish Co-Op Agents Would Stop Doing

christy-crouch-authorBy Christy Crouch  |  Read More


Real estate agents come in all shapes, sizes, and flavors. Some take pride in their job and are professional and dedicated, while others… not so much. You’ll find this disparity in all professions, but in the real estate industry you’ll find a wider assortment than an economy sized box of chocolates.

Why is that? Probably because real estate agents are self-employed, so we don’t all adhere to the same policies, practices, or rules when dealing with each other. You never know what you’re gonna get when working with another agent. You’re optimistic it’ll be a yummy, gooey caramel , but sometimes it’s that yucky, pink fluffy stuff that leaves a not-so-pleasant taste in your mouth.

But enough with the analogies. If you’re a good real estate agent, you get it. But if you’re not, here are 10 things the rest of us wish you’d stop doing from now on.

1. Neglecting to return phone calls and acknowledging texts and emails.

I may have a question about one of your listings. I may have an offer for you! Hello? Don’t you want to make a sale? If I have to reach out a second time, say a day later, I then have to spend more of my time to hunt you down on Facebook where I see you are alive and well, playing Candy Crush and hunting Pokémon. Rule # 1: Communicate. They teach reading and writing in kindergarten… clearly they should add a section about it on the Real Estate Exam too!

2. Calling from the driveway requesting to show my listing RIGHT NOW instead of scheduling it beforehand.

I understand this happens sometimes when out with buyers, but when I explain that the sellers can’t allow a showing RIGHT NOW because a baby is sleeping or there are dogs roaming free inside (or insert whatever else), then you need to be understanding. Please don’t whine and complain to me; simply reschedule. The world doesn’t revolve around you any more than it does me. If your buyers really want to see this house, please be respectful of what the sellers are asking and stop griping to me on the phone. Sheesh!

3. Hijacking my clever Facebook post designed to generate leads by posting in the comments YOUR information with a call to action.

Actually, thanks for that because you look like a total idiot and you’re driving more people to MY page!

4. Contacting me after your home inspection on a 50 year old home (that was priced low to reflect the condition) to say your buyer wants every item fixed on the 78 page report.

Really? Maybe your people would be better off getting a newly constructed home or a condo if they’re scared to deal with a little maintenance. Please educate your buyers that ALL homes will have odds and ends needing work, and the point of an inspection is for their protection. It is not designed for them to get all brand new everything, unless they want to spend $100-$500K more—then they can have a new home built for them.

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5. Lowballing after ONE DAY on the market when there are ample comps to justify asking price.

Look, I know you want to help your buyers get a deal, but in a sellers market with a home priced perfectly (one that I have 15 showings already confirmed on), you’re just wasting everybody’s time.

6. Having so big of a team that it causes communication breakdown.

This doesn’t apply to all teams. But there are agents who have an assistant and that assistant has an assistant and 14 people under them too, and none are singing from the proverbial same sheet of music. It’s not cool if I call YOU (the agent) and get bounced around like a pinball to 8 of your minions and never even deal with the “Team Leader” (YOU)—the one with your name and 8 year old airbrushed photo on the lawn sign.    

7. Not notifying the co/op agent to cancel a showing.

This is the 21st century and you have the option to call me at the office, call me on my cell, facetime me, text me, email me, facebook or tweet me. There is no excuse to have zero communication skills when we live in an age of communication overload. Frankly, it makes you look pretty inept, and lazy, and rude.

8. Not leaving feedback after the showing.

If your buyers hated the wallpaper, carpet, yard, or thought it was stinky or overpriced, please tell me! That’s the point of feedback and why it’s emailed to you the moment you show the property.  Every listing agent will agree that getting feedback is ALWAYS helpful and many times it’s useful for justifying a price adjustment to our sellers. Ironically, in a day and age where people seem to have all the time in the world to share their thoughts and opinions about every possible thing, it seems odd why an agent can’t take the 10 seconds to fill out the feedback survey. Here’s the perfect opportunity to share your opinion, and the reader will actually care what you have to say!

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9. Complaining about how “busy” you are.

There are many layers to being busy, so if you are hustling and selling a lot of homes, and busy taking your kids on vacation or to Little League games, then you aren’t “busy”—you are living your life and sharing your success. If you’re spinning your wheels, wasting time at networking events, have no business, complaining about money problems, traffic and your kids, then it sounds like you have worse problems than being “busy”. You may be sending off the signal to people that you are too busy, or just too downright negative to help them.

10. Not uploading disclosures in the MLS.

I know, I know… your assistant was supposed to do it, but she was off for two days and you were busy with clients who had you driving all over the state burning your gas. This still makes you look sloppy and unorganized. There are no excuses in real estate. Do your job well, or don’t do it at all. Please don’t make me call, text, email, Facebook or tweet you for items that are required by law for you to furnish.

My wish is for ALL real estate agents to work harmoniously, and be somewhat on the same page working together toward a common goal: to close a sale! Wouldn’t that make our jobs so much easier? To me, these 10 points are the basics and are really just common sense. So many real estate agents complain about the bad reputation stigma that comes along with this profession. You know what I do? Ask myself if I’m adding to that stigma, or working hard to change it.